Enchantress Hosiery Gift Point Program

TERMS & CONDITIONS
Definitions

“Account” means an account with Enchantress Hosiery Corporation of Canada Ltd (“EHC”) created for members of the Enchantress Made-To-Order hosiery service (“Hosiery Service”), through which you may earn Points.  
"Good standing" means that your Account balance indicates that you do not owe any money to EHC, and your Account status is also active.
“Active” means your Account has not been cancelled.  
“Website” means enchantresshosiery.com.
“Points” means Enchantress Gift Points.
“Program” means the Enchantress Gift Points program.
"You" or "Your" means the person in whose name we have opened an Account eligible for Gift Points.
"We", "us" and "our" mean EHC, the provider of the Program.

General Terms and Conditions
Your Points Account is automatically set-up upon our receipt of your information as part of your membership of the Hosiery Service.
Points are not transferable and have no cash value. Points are the property of EHC and may be revoked at any time, at our discretion.

Your Points may be redeemed for gift items which we obtain from reputable, national manufacturers, and any other supplementary offers that we may offer from time to time, which may be governed by additional or distinct terms. If a tem is discontinued or upgraded by the manufacturer, we reserve the right to substitute the selection, without notice, with one of equal or higher value. 

You will not be able to earn Points if your Account is not in good standing. Redemption of your Points will also be unavailable until your Account is brought back to good standing.

If your Account is cancelled and is therefore no longer active, your Points balance will be cancelled without notice. Your Account will be cancelled and considered no longer active if you ask us to discontinue or cancel your Hosiery Service. It will also be cancelled and considered no longer active if you return any Hosiery Service shipment to us with no payment, unless you specifically ask us to keep your Account active. We reserve the right to cancel your Account at any time, without notice. Cancellation of your Account will mean that it is no longer active and that you will ineligible to earn or redeem your points.

We reserve the right to terminate the Program at any time by providing 180 days notice (on our website, or through other communications). In the event of termination of the Program, all Points expire after 90 days.

These terms and conditions and any other program information on our website replace all previous versions of the terms and conditions for the Program. We may modify in whole or in part these terms and conditions at any time with or without notice to you. We reserve the right to restrict, suspend or otherwise change any aspect of the Program with or without notice. For details and information on updates, please visit our website at www.enchantresshosiery.com. 

Membership Eligibility
To be eligible to earn and redeem Points, including existing Points on your points balance, you must have an active Account and abide by all terms and conditions of the program.

You are responsible for verifying the personal information in your Account and advising us of any changes to your personal information. We will not be held liable for any inaccurate information provided.

We reserve the right to refuse to issue or cancel your existing Points balance at any time, without notice, if you do not abide by the terms and conditions of the Program.  

How to earn Points
Points are earned for your purchases of hosiery products offered through our Hosiery Service. These Points are credited to your Account on receipt of your payment for your hosiery purchases.

Currently you are credited 1 point on payment of a purchase of 4 pairs/packs of product offered through our Hosiery Service, and 2 points on payment of a purchase of 6 pairs/packs through the Hosiery Service. Additional points may be earned through other offers we may make from time to time. We reserve the right to the change the basis for how Points are awarded at any time without notice.

In the event of a dispute about Points earned or redeemed, our records shall be considered conclusive. You must notify us at 1-877-842-8638 of any discrepancy within 30 days from the date of the transaction in question. If you do not do so, you will be considered to be in agreement with Points credited to or deducted from your Points Account.

How to redeem your Points
Points can be redeemed for gift items or other rewards and discount offers towards future purchases on your Account that we may offer from time to time. These can be ordered by mail or by calling Customer Service at 1-877-842-8638, Mon-Fri 9:00am-5:00pm EST. Our mailing address is: Enchantress Gift Redemption Centre, P.O. Box 6000, Brampton, ON   L6V 4N3

Your Point balance is located on the front of your latest invoice. Your Points may be redeemed for gift items which we obtain from reputable, national manufacturers. You can see the list of gifts available for redemption on our website or in our latest Gift catalogue or flyer. Each gift is identified with an item number and the number of points required. For our gifts you need to pay shipping and handling – see our website or flyer for further details.

If an item is discontinued or upgraded by the manufacturer, we reserve the right to substitute the selection, without notice, with one of equal or higher value. 

Termination
If the Program is ever terminated, you will have 90 days after the termination date to redeem any Points in your Points Account. Any Points that have not been redeemed after such periods will be cancelled and become null and void.

If you cease to be eligible to participate in the Program because your Account becomes inactive, your Points balance will be cancelled without notice. However we reserve the right to reactivate your Points balance if you choose to reactivate your Account within 90 days of cancellation. We may choose from time to time to offer a different period of time within which we will allow reactivation of your Points if your Account is reactivated.

Acceptance
Your submission information and membership in the Hosiery Service will serve as acceptance of the terms and conditions of the Program and constitute your agreement to all the terms and conditions of the Program.

How to contact us
If you have any questions about our Program, please call us at 1-877-842-8638 Mon-Fri 9:00am-5:00pm EST or visit us at our website.